BioMilena I. Neshkova is an assistant professor of Public Administration at the School of International and Public Affairs, College of Arts and Sciences at Florida International University. Dr. Neshkova earned her Ph.D. from the School of Public and Environmental Affairs (SPEA) Indiana University in 2008. She also holds MPA from Indiana University and MA in Journalism from Sofia University. Dr. Neshkova maintains an active research agenda and involvement in academic community. Her research interests focus on the issues of bureaucracy and democracy, and how to achieve a more responsive, fair, and accountable public administration. Dr. Neshkova's dissertation dealt with the process of inclusion of local interests in supranational regulation, drawing on the example of the European Union as the most sophisticated system of supranational governance. Her more recent work examines how citizens' participation in administration impacts efficiency and effectiveness of public service delivery. Milena is a recipient of competitive grants from the National Science Foundation (NSF), Kauffman Foundation, European Union Centers of Excellence at Indiana University and University of Miami/Florida International University. She is currently the Principal Investigator on an NSF-funded project assessing the level of professionalization of bureaucracy in the nascent democracies of Eastern Europe. Her work has appeared in Public Administration Review, Journal of Public Administration Research and Theory, Policy Studies Journal, American Review of Public Administration, Journal of European Public Policy, among other journals.